FAQs

FAQs

Allergy. Nutrition. Information.

We create nutritious and delicious products that nourish you from the inside out. Organic, vegan, gluten free, soy free and numbers free. Phew! You can find specific nutrition information on the product pages of each individual product.

 

Yes, absolutely! All our products are free from animal products and animal bi-products. We’re also proudly certified by the Vegan Society.

No. All of our chocolate is completely gluten free.

All of them! That’s right, all of them. We use no dairy ingredients in our chocolate or any other product. Happy shopping! We’ve taken the liberty to point you to this masterpiece – Fig & Wild Orange – to get you started.

Whilst we do not have any sugar-free products, they are sweetened with natural sweedeners like organic coconut nectar, maple syrup or organic dark agave nectar and contain no refined sugars. All of our chocolate bars are under 4g or 1 teaspoon of low GI sugar 15g serve. For a reduced sugar content you may want to try Hazelnut (1.5g per serve) or Strawberry & Pistachio (2.4g per serve).

Some of our products do contain tree nuts and seeds. Whilst other products do not contain nuts everything is made in a facility that handles nuts, so may contain traces of that allergen. We list all ingredients for each product on their individual product page, so you can see if they are suitable for your diet. Like these options – Mint 45g bar or Sour Cherry & Vanilla 45g bar.

There is a small, but insignificant amount of caffeine that occurs naturally in cacao. It also contains Theobromine, a stimulant similar, but gentler than caffeine. Theobromine has mood boosting properties but you won’t have to worry about feeling nervous or jittery like old mate caffeine.

Proudly no. All our products are 100% natural with no genetically modified ingredients.

Chocolate. Ingredients. How we make it.

We only source the highest quality raw organic materials straight from their countries of origin, supporting ethical and sustainable sources of income for local workers. The core ingredients which create the unique Pana Organic taste and texture are certified organic, and where that’s not possible, are still produced under fair conditions from small plantation growers. We work hard to ensure that everyone involved in production and supply is receiving higher than market price for their goods and services. Only the finest ingredients from around the world:

  • Cacao powder from Bolivia and the Dominican Republic
  • Cacao butter from Peru
  • Coconut oil from the Philippines
  • Coconut nectar from Indonesia
  • Dark agave nectar from Mexico
  • Carob from Spain
  • Cinnamon from Sri Lanka
  • Sea salt from Iceland

Discover more about our ingredients and farmers here.

Pana Organic products are all made in Melbourne, Australia.

 

Pana Organic loves the earth, as much as it loves your insides. Our chocolate and gift packaging is made from 100% recycled materials, our inks are 100% vegetable based, and our glue seal is an edible plant gum. The boxes of our 45g chocolate bars can be recycled in your normal kerbside recycling. The colourful foil wrapping within the boxes is not recyclable or compostable, though we have many chocoholics who reuse the foil for all kinds of creative projects, like primary school @spotswood.art. Hello, Pana paper cranes! We’re continuously looking at improvements across our packaging that enable the product to retain its flavour and texture quality whilst being true to the environment. We greatly welcome suggestions of materials from anywhere around the world to assist us in this process.

Online Account.

With an Account you will have Pana Organic at the ready, with 24/7 access to chocolate. Dangerous, but it’s great living on the edge! Create an Account today to enjoy:

  • Be invited to exclusive events, tastings and experiences.
  • Be in-the-know with email updates featuring the latest products and news.
  • Have access to all your past online orders.
  • Save all your details for faster, easier check out.

To create your account click here.

Increasing your intensity of typing on the keyboard whilst screaming “chocolate” should offer a short term solution. Or, you can reset your password online by selecting the ‘Reset password’ link on the Account log in page or here. You will then be asked to enter the email address used to setup your account, and a link to reset your password will be emailed to you.

If you are an existing wholesale client you may already have a log in for our wholesale website which gives you direct access to your online ordering page and prices. You, therefore, do not need to create an account on this website, instead visit our wholesale website here. Don’t have a wholesale website login? Never purchased from us before but are keen? Simply call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST or Contact Us.

Online Shopping. Shipping.

Once your order has been placed you will receive a confirmation email with details of your order and an order number. If you created an account, you will be able to check your order in the Account section. If you have been charged for an order but haven’t received a confirmation email, get in touch at Contact Us or call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST.

We are happy to change or amend your order if the request is received before the order has been dispatched. We usually process orders within 1-2 business days so please call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST or send us your details via Contact Us. You will need to pay for any price difference as a result of the additions. We will need to collect this payment via credit card over the phone.

We currently deliver products to Australia, Mainland UK and the following European destinations – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. Mainland UK includes Northern Ireland and the Scottish Highlands & Islands, but excludes the Isle of Man, the Channel Islands, the Isle of Wight, and the Isles of Scilly. If you are based outside these countries, but can’t bear to live without Pana Organic, we are happy to assist you with getting your cacao fix. Submit your details at Contact Us or call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST. We will calculate your shipping costs when you place your order.

SHIP TO DELIVERY COST DELIVERY GUIDE SERVICE Australia AUD $8.00 2-5 business days Australia Post UK GBP £3.50 1-5 business days Royal Mail UK FREE, orders £20+ 1-5 business days Royal Mail Europe EUR €5,50 3-8 business days Royal Mail Europe FREE, orders €25 3-8 business days Royal Mail

For European countries, you will be liable for all customs, import duties and taxes once the parcel reaches its destination country.

Please note that while most orders are ready for shipping within 1-2 business days, some orders may take additional time to prepare. We do not ship on Saturdays, Sundays or public/bank holidays. While we will do what we can to ensure your order is delivered on time, Pana Organic cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

We usually process orders within 1-2 business day so please call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST or submit your details at Contact Us. We will endeavour to fix up your details before your order is dispatched.

Your shipped online orders should be fine, as long as it’s not too hot at your destination. Chocolate and the sun, whilst two of most people’s favourite things, don’t really mix. If it’s hot where you are we suggest you mail your parcel to a location where someone will be present. If your chocolate should arrive soft, leave it in the freezer for an hour or so. It will taste just as good, but might not look as pretty. As our chocolate is heat-sensitive, we will manage the heat exposure as much as possible, but can’t guarantee product integrity on arrival in warmer climates.

Oh cacao. We’re sorry to hear that. Please send us your details via Contact Us or call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST.

We do not currently offer a gift wrap service. We can add a personalized message to anything you purchase, so just complete in the check out process and we’ll put pen to paper. We respond to funny messages with office clapping and laughter, and messages of love with collective ‘awws’.

Absolutely. You can find our online gift vouchers here. All you need to decide is how much they are worth it.

Our Stores.

Our Sydney, Australia and Tokyo, Japan stores offer a range of retail items including our 45g bars and gift packs. We also offer unique and exclusive items throughout the year. Our Melbourne, Australia store is now closed and we no longer create raw cakes and specialty dessert items for retail in any of our stores. However, we do share recipes and inspirational desserts ideas through our Journal or social media channels, so make sure you’re following us on Instagram, Facebook or Twitter.

Storage. Care Instructions.

Since our chocolate is raw and free of preservatives they have special care instructions, and are very sensitive to heat. Your chocolate should ideally be stored below 18°C degrees. Coconut oil has a very low melting point, so your chocolate will become soft if it gets hot. The refrigerator is a safe place for your treats as the quality and texture will not be affected. But be sure to keep it away from any strong odours, as chocolate and cacao absorb odours. If you receive a chocolate package from us that is warm to touch, do not open it straight away.

We pride ourselves on premium quality chocolate and take all issues relating to this very seriously with the attention they deserve. If your purchased product doesn’t taste right, or tastes different to how it usually does, please email us at info@pana-organic.com with the name of the product, the retail store it was purchased from, as well as a picture of the best before date and/or chocolate. Our quality team will use this information to investigate further and ensure we resolve the issue in the best possible way for you.

All of our packaged products have a best before date, and we recommend devouring them before that date to get the full delicious flavour experience. Best before dates are found on the packaging.

Tours. Classes. Events.

We advertise all our events through our newsletter (sign up here) or social media channels, so make sure you’re following us on Instagram or Facebook and Twitter be the first to know.

At this stage, we do not offer regular tours or classes. From time to time we host classes and will advertise these through our social media channels, so make sure you’re following us on Instagram or Facebook.

Wholesale. Bulk. Custom.

We sure do! We’d love to have you on board. We’re proud to be stocked at some of the best health food shops, cafes, delis, hotels, department stores, supermarkets and food purveyors around the world. Send us your details via our Contact Us page and our team will be in contact as soon as possible.

Yes. No. Maybe. It all depends on your custom request as to whether Pana Organic would be able to fulfil a custom order for you. It’s best to send your details to us at Contact Us to see what’s possible.

Well, we’ve brought in this fancy new bundling system just for you. Take a look.