Terms & Conditions.

These Terms and Conditions apply to your use of the Pana Organic website. In these Terms and Conditions, “us”, “we” or “our” means Pana Organic / Pana Chocolate (ABN 41 158 976 759) of 1 Sanders Place, Richmond VIC, Australia 3121.

Your order will be shipped by either Australia Post Express Post express service or Toll parcel services. A standard shipping fee of AUD$9.95 applies to all orders. Please allow 1 – 7 working days for delivery. 

Most orders will ship out within 1 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or public holidays. While we will do all we can to ensure your order is delivered on time, Pana Organic cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within 1 day of ordering, some orders may take additional time.

Pana Organic ships directly to Mainland UK and the following European destinations – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. To order, select the UK or Europe store from the bottom of your browser to start shopping.