Privacy Policy

Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information. By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.

The types of personal information or personal data we may collect about you include:

• your name;
• your contact details, including email address, mailing address, street address and/or telephone number;
• your preferences and/or opinions;
• information you provide to us through customer surveys;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Site, associated applications and associated social media platforms;
• to improve your browsing experience by personalising the Site;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• to send statements and invoices to you, and to collect payments from you;
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you (you can inform us at any time if you no longer require marketing communications);
• to comply with our legal obligations and resolve any disputes that we may have; and
• to consider your employment application.

All our Site financial transactions are handled through our payment services providers, Paypal and Stripe. You should only provide your personal information to Paypal or Stripe after reviewing the Paypal privacy policy (available at www.paypal.com) or Stripe privacy policy (available at www.stripe.com). We will share information with Paypal and Stripe only to the extent necessary for the purposes of processing payments you make via our website.

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable European Union laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:

• we need it to provide you with our services, provide customer support and personalised features and to protect the safety and security of our services;
• it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services and to protect our legal rights and interests;
• you give us consent to do so for a specific purpose; or
• we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services.